Analysis of quality management models in hospital care

Abstract

The principle of choosing a model for organization and quality management has set the axiomatic rule that the production of hospital services is carried out by medical and other specialists (doctors, nurses, midwives, rehabilitators, laboratories, etc.), i.e. in all of their production human capital is decisive. What unites and links the six factors of quality of hospital services (legal status, specific labeling, professional ethics and deontological norms, economic context, consumer pressure and organizational culture), their shared substrate is the human capital and the intellectual capacity which it possesses. Because of this, quality management of hospital services is ultimately the impact and management of people, not of things.